30020 Privacy Policy — User Data Protection
This policy explains how 30020 collects, uses, stores, and protects the personal information of users in Malaysia. By using our platform, you agree to the practices described in this document.
Effective date: 1 January 2026
Types of Information We Collect
When you register and use the 30020 platform, we collect several categories of information to ensure a smooth, secure user experience and to meet our compliance requirements. The types of data we may collect include:
Account & Identity Information
- Full name, date of birth, and national identification number (where required for verification)
- The email address and mobile number used during registration
- The username and password chosen during registration
- Malaysian bank account details for deposit and withdrawal purposes in MYR (RM)
Technical & Device Information
- Your device's IP address at the time of accessing the platform
- Browser type, operating system, and device model
- Login session information, including access time and general location
- Usage data such as pages visited, session duration, and in-platform navigation clicks
Transaction Information
We record all financial transactions carried out on the platform, including deposits, withdrawals, and bets. This includes the amount in RM, the payment method used (FPX, TNG eWallet, etc.), and the time and date of each transaction. These records are kept for internal audit and compliance purposes.
How We Use Your Information
Information collected by 30020 is used solely for legitimate purposes directly related to platform operations. We do not sell or rent your personal data to any third party for marketing purposes. The following are the primary purposes for which your data is used:
Processes user registration, verifies identity, and manages account credentials.
Securely processing deposits and withdrawals in RM through local payment providers.
Detecting and preventing suspicious activity, fraud, or unauthorised use of the platform.
Contacting you regarding your account, transactions, or responses from our support team.
Cookie Usage & Session Tracking
The 30020 platform uses cookies and similar session-tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small data files stored on your device when you visit our platform.
We use two main types of cookies:
- Essential Cookies: Required for core platform functions such as maintaining your login session and saving your language preferences. These cookies cannot be disabled without affecting platform functionality.
- Analytics Cookies: Helps us understand how users interact with the platform — such as the most frequently visited pages and time spent in each section. This information is used to improve the overall user experience.
You can manage or disable cookies through your browser settings; however, doing so may affect certain platform functions, including the ability to log in and use services normally.
Data Storage, Security & Sharing
Data Retention Period
Your personal data is retained for as long as your account remains active, or for as long as necessary to fulfil the purposes stated in this policy. Following account closure, we may retain certain records (particularly transaction records) for a period determined by applicable compliance and legal requirements in Malaysia.
Security Measures in Place
30020 employs a range of technical and organisational measures to protect your data from unauthorised access, disclosure, or modification:
- SSL encryption for all data transmission between your device and our servers
- Two-factor authentication available for users who want an added layer of security
- Internal access controls to ensure only authorised personnel can access user data
- Continuous system monitoring to detect and respond to security threats
Third-Party Sharing
30020 does not share users' personal data with third parties for marketing purposes. However, we do share limited information with the following parties where necessary for platform operations:
- Payment providers: Transaction details required to process deposits and withdrawals in RM via FPX and local eWallets.
- Relevant authorities: Where required by Malaysian law or a valid court order, we will disclose the necessary information to the relevant authorities.
User Rights Regarding Personal Data
As a registered 30020 platform user, you have certain rights regarding the personal data we hold about you. These rights are in accordance with Malaysia's Personal Data Protection Act 2010:
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email. We will process your request within a reasonable timeframe, not exceeding thirty (30) business days.
Right to Rectification
If you find that the personal information we hold is inaccurate or out of date, you have the right to request a correction. For basic details such as your email address and phone number, you can update these directly in your account settings. For information that requires verification, please contact our support team.
Right to Erasure & Account Closure
You have the right to request account closure and deletion of your personal data. Please note that we may be required to retain certain transaction records in accordance with legal obligations even after your account is closed. Any outstanding credit balance must be settled before the account closure process can be initiated.
For any enquiries or requests relating to your privacy rights, please email [email protected] clearly stating the nature of your request. You may also refer to our FAQ page for more information on account management procedures.
Changes to This Policy & Contact Us
30020 reserves the right to update or amend this Privacy Policy at any time. Changes take effect immediately upon publication of the latest version on this page. The effective date at the top of this page will be updated whenever changes are made.
We encourage users to review this page periodically to stay informed about how we manage your personal data. Continued use of the 30020 platform after any changes have been made constitutes acceptance of the updated terms.
If we make significant changes to how we handle personal data, we will endeavour to notify users via an in-platform notification or through the email address registered to your account.
For any enquiries, concerns, or complaints relating to your privacy and data security on the 30020 platform, please contact our support team:
- Email: [email protected]
- Support Page: FAQ
Our team will endeavour to respond to all privacy-related enquiries within a reasonable timeframe. We are committed to handling every case with full respect for our users' privacy rights.
Have Questions About Your Privacy?
Contact our support team or visit the FAQ page for quick answers regarding your account and data security.